Contact Centre

Providing exceptional customer service and interactions for your customers is key. Whether you run a inbound, outbound or a blended configuration for your product, service or campaign. We have the experience and expertise to support you.

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Technologies and services that Canada Computing provides to Contact Centres:

  • End-to-end physical and logical security solutions
  • Cloud productivity software
  • Call centre design – Net new builds or optimizing seating configurations for existing call centres
  • Low voltage cabling installations –  Telephone or CAT copper based cabling
  • Telephone and Data cable demarcation and termination
  • Card access solutions
  • IP security cameras
  • Telephone or headset procurement
  • Workstation procurement
  • Workstation asset tracking, imaging, and deployment
  • Workstation troubleshooting and optimization
  • Network troubleshooting and optimization
  • Call quality monitoring
  • Workforce management software
  • Reporting

Solutions to consider for your Call Centre

Microsoft Teams

With Teams your staff can always stay connected wherever they are.

Sharepoint

Store your files and important client financial information in a centralized and compliant cloud infrastructure.

Backup & Recovery

Backup important client information locally and in the cloud for ability to restore back.

Antivirus

Protect your work stations from viruses and harmful attacks to ensure everything stays up and running.

Monitoring

Monitor hardware to ensure computers are running at ideal working conditions and receive alerts before issues occur.

Network Setup

Upgrade your network and offer a secure WIFI for staff for business activities.

Computer Upgrade

We can upgrade and replace your computers for little to no overhead cost on hardware sales.

Faxing

Upgrade to Internet Faxing to ensure you can send and receive faxes at all times without any interruption.

Canada Computing has installed, configured, and managed various environments, as follows but not limited to:

  • Workforce management for Microsoft Dynamics 365
  • Install, Configure, and Manage Aspect workforce management software program to forecast and plan staff scheduling/shift trading
  • Utilizing SAP – Crystal Reports for reporting integration
  • Install, Configure, and Manage NICE Call Recording software to improve call quality management, strengthen customer loyalty and understand customer intent and behavior
  • Install, Configure and Manage award winning AI-powered cloud based chat services – LivePerson for customer engagement
  • Install, Configure and Manage Microsoft Hyper-V virtual server clusters for specific types of Computer Telephony Integration (CTI) systems and custom call centre campaigns
  • Agent workstation to PBX system demarcation and termination – voice, data, computer, network
  • Nortel telephony systems
  • Avaya telephony systems
  • Cisco telephony systems
  • Mitel telephony systems
  • Network consolidation and VLANs – interconnecting multiple contact centre sites
  • Voice over IP
We’re ready whenever you are.

Take Your Business to the next level with Canada Computing